Future-Proof Forensics: FAQs on Remote Mobile Collection

with Matthew Rasmussen, Founder & CEO

Q1: With some providers discontinuing remote mobile collections, is ModeOne planning to follow suit?

Matthew Rasmussen: No. ModeOne was purpose-built for remote mobile collection. We remain fully committed to supporting and advancing remote capabilities because we believe remote access is a necessary and scalable solution for modern legal and forensic workflows.

Q2: What makes ModeOne’s approach to remote collection different?

Matthew Rasmussen: ModeOne’s platform is built to prioritize defensibility and data integrity—without relying on hardware exploits or invasive workarounds. Our same-day, fully remote process avoids the need to bypass security protocols or burden custodians with complex steps.

Q3: Are there limitations to remote collections with the latest iOS and Android updates?

Matthew Rasmussen: While operating system security continues to evolve, our technology is engineered to work within those frameworks by targeting specific, permissible data types. We focus on what is legally accessible and defensibly collectible in each jurisdiction and environment.

Q4: Does ModeOne offer full file system extractions?

Matthew Rasmussen: ModeOne focuses on targeted, defensible data collection suitable for eDiscovery and investigations. Full file system extractions may be more relevant in criminal forensic settings, which are not our core use case. For civil, regulatory, and corporate matters, our approach aligns with both privacy concerns and practical needs.

Q5: What if a client needs to collect from multiple custodians in different locations?

Matthew Rasmussen: Our remote model excels in distributed collection scenarios. There is no need to ship devices, schedule onsite visits, or coordinate physical transfers. Each custodian can complete the process remotely and securely, typically within hours. And we can accomplish this globally.

Q6: How does ModeOne ensure defensibility in its collections?

Matthew Rasmussen: Every collection is logged, encrypted, encrypted, and audited in compliance with industry best practices and chain-of-custody standards. We work closely with clients to ensure that collections are executed in a manner consistent with legal requirements and data handling protocols.

Q7: What happens if a custodian is non-technical or hesitant to engage?

Matthew Rasmussen: Our workflows are designed to be user-friendly and intuitive. We’ve removed unnecessary complexity -our goal is zero confusion and minimal effort for the end user by providing clear, relevant, and easy-to-follow documentation.

Q8: Does ModeOne integrate with other legal or forensic tools?

Matthew Rasmussen: Yes. Our collections can be exported in standard formats and are compatible with leading review platforms, compliance, and investigative tools. We aim to integrate seamlessly into existing workflows without introducing new bottlenecks.