Q: Why does at-launch support for new iPhones and iOS updates matter?
Matt Rasmussen: “When Apple introduces a new device or iOS update, even small changes in how data is stored or displayed can affect legal and compliance workflows. If a custodian upgrades their device in the middle of a case, the risk is real—delays, incompatibility, or gaps in evidence. That’s why ModeOne prioritizes release-day readiness. We make sure collections remain seamless and defensible from day one, with no interruptions to service.”

Q: How is ModeOne able to provide same-day support when no one else can?
Matt Rasmussen: “As an authorized Apple developer, we have early access to the new operating systems that allow us to update and validate our framework before the devices even ship. By the time Apple hits the ‘go’ button, we’ve already refined, tested, and assured compatibility. Our clients trust that they’ll be able to collect securely and immediately—no waiting around, no patchwork fixes.”

Q: What does this mean for custodians who are part of the collection process?
Matt Rasmussen: “It means less disruption. Custodians don’t have to give up their phones, ship devices, or sit in downtime while data is collected. Whether they’ve updated to iOS 26 or just bought the new iPhone 17, our platform allows remote, targeted collections that respect both their time and their privacy.”

Q: Apple is introducing new features with iOS 26. How is ModeOne addressing those?
Matt Rasmussen: “Every update brings features that can affect investigations. We’re actively testing things like custom thread backgrounds, polls and Apple Cash in group chats, typing indicators, and Apple’s new spam filtering. Our job is to ensure that none of these features create blind spots. We’re validating how that data is stored, how it can be retrieved, and making sure collections stay defensible as messaging evolves.”

Q: Security is always a concern. How does ModeOne help protect against threats like zero-day vulnerabilities?
Matt Rasmussen: “Apple’s recent CVE-2025-43300 zero-day flaw was a perfect example. Attackers moved fast, but so did Apple with their patch. At ModeOne, our remote-first approach provides another layer of protection—custodians never need to surrender their devices, and the process doesn’t expose them to risky handling or malicious code. Security isn’t an afterthought; it’s built into our collection model.”

Q: What’s new with ModeOne’s API and Relativity integration?
Matt Rasmussen: “We’re really excited about these updates! Our updated integration allows clients to automatically transfer not just messages, but all supported data types—call logs, voicemails, notes, calendars—into Relativity. They’ll be able to choose their export format, whether that’s RSMF, PDF+TXT, or CSV. Plus, we’ve built in automation so Relativity processing sets are created or updated without manual steps. It reduces errors, saves time, and gets data into review faster. That’s the power of ModeOne Connect.”

Q: In your view, what sets ModeOne apart from other mobile collection providers?
Matt Rasmussen: “For me, it’s three things: speed, targeted collections, and privacy. We can collect data remotely, same-day, anywhere in the world. We give legal teams exactly what they need without over-collecting or compromising custodian privacy. And because we stay ahead of every iOS and device release, clients can trust that their collections will be seamless no matter what Apple does next. The clock doesn’t stop for our clients—so we don’t stop either.”

Read our press release announcing our full quality-assured support of Apple’s software upgrade to iOS 26: https://modeone.io/news/modeone-announces-at-launch-support-and-full-compatibility-for-ios-26/