There’s More to Mobile Than Just Chat
Smartphones are often the single most valuable source of information in an investigation or legal matter. Yet despite the vast amount of data these devices contain, legal, compliance, and IT teams often focus on one thing: chat data.
It’s not hard to see why. Much like early eDiscovery once treated “communications” as email-only, the industry now tends to equate mobile data with text messages and chat apps. And yes — SMS, WhatsApp, and Signal conversations can be pivotal. But a smartphone’s true evidentiary value extends far beyond chat threads.
Why Is Chat Still the Focal Point?
As people increasingly move to secure, encrypted messaging, collecting chat data has become a natural first step for eDiscovery. It’s visible, accessible, and a hot topic in privacy conversations. But focusing only on chats risks missing key details that can clarify context or change the narrative.
“Mobile device data can deliver a treasure trove of valuable information that can significantly impact the course and outcome of litigation or investigation,” according to a JD Supra article. Yet, this “treasure trove” can remain untouched if teams don’t look deeper.
The Other Data Hidden on Smartphones
Smartphones are much more than chat apps. They act as diaries that capture countless data and interactions — many of which can be critical in an investigation or dispute.
Examples include:
- Call logs which show who spoke with whom, when, and how often.
- Voicemails or voice memos, which preserve conversations in their original tone.
- Calendar entries that can confirm meetings and intent.
- Notes that often contain sensitive details, including recorded calls stored directly in the notes app.
- Photos, videos, app data, and other files that provide context or corroborate other information.
Whether it’s a compliance matter where call logs clarify whether improper contact occurred, or a civil dispute where a local calendar entry supports or contradicts a timeline, these overlooked data types can make all the difference.
A Broader Approach to Mobile Collection
What makes this challenging is that many tools built for mobile collection still focus almost entirely on chats. They may automate chat workflows but handle other data manually — adding cost, time, and risk.
ModeOne’s approach goes further. It’s patented remote cloud automation manages the entire process for all supported smartphone data types — chats included, but not limited to them. That means no bifurcated workflows, fewer manual steps, and a more defensible process. It’s an important advantage for legal and compliance teams who want a more complete picture — without unnecessary friction.
Rethinking “Communications”
Smartphones will only continue to grow in relevance for litigation, regulatory matters, and internal investigations. Forward-looking teams understand that “communications” is more than just a chat bubble. When you expand your view, you’re more likely to find the facts that matter — and the answers that can shape the outcome.
To learn how ModeOne’s technology helps teams collect smartphone data securely, efficiently, and without blind spots, get in touch with us today.