Most mobile collection delays are not caused by technology. They are caused by friction.
Custodians are often asked to hand over personal devices, ship hardware across the country, lose access to their phones for days, or participate in collection processes they do not fully understand. That creates hesitation immediately.
The more disruptive the process feels, the more likely teams are to
encounter:
- Delayed responses
- Missed deadlines
- Escalations
- Incomplete collections
- Custodian resistance
- Increased legal and operational costs
This guide covers the process AND provides customizable templates to better communicate the collection process with custodians.
